Journal of Siberian Federal University. Humanities & Social Sciences / The Barriers of Using the City Government Feedback Platforms

Full text (.pdf)
Issue
Journal of Siberian Federal University. Humanities & Social Sciences. 2023 16 (3)
Authors
Kostina, Elena A.; Kostin, Andrei V.
Contact information
Kostina, Elena A.: Institute of Economics and Industrial Engineering Siberian Branch of the Russian Academy of Sciences Novosibirsk, Russian Federation; Kostin, Andrei V.: Institute of Economics and Industrial Engineering Siberian Branch of the Russian Academy of Sciences Novosibirsk, Russian Federation; Novosibirsk State University Novosibirsk, Russian Federation;
Keywords
smart city; digital divide; municipal government; urban feedback service; involvement of citizens in governance; civic engagement; comfortable urban environment
Abstract

Smart cities creation is one of the most popular courses of modern cities development. Smart City Standard is being implemented in Russia, and one of the most significant parts of it is development and implementation of digital platform which involves citizens in solving urban development issues. This approach gives new opportunities both for citizens and local authorities. Citizens can be involved directly in solving city problems. Authorities can gain access to operational information and direct their resources to the most urgent problems. However, it is important that all city residents have the opportunity of equal access to the digital platform. The aim of this study is to examine the barriers preventing an active use of the feedback portals. We analyzed data from the portal “My Novosibirsk” – the municipal portal of Novosibirsk, third largest city in Russia. Citizens used it to report about urban problems they faced with. The research was based on GIS modeling and regression analysis. It shows the influence of the digital divide on the complaint amount, that the government should systematically reduce this inequality in order to ensure equal access to digital platforms for all citizens. Only this can ensure that active implementation of the Smart City Standard and Electronic Government would be successful. Moreover, the following study reveals the relationship between the number of applications and civic activity in the considered urban districts. Conducted research also determined the categories of messages which are the most sensitive to chosen factors

Pages
468–480
EDN
GQNTFB
Paper at repository of SibFU
https://elib.sfu-kras.ru/handle/2311/149955

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