Siberian Federal University

Issue

Journal of Siberian Federal University. Humanities & Social Sciences. 2025 18 (10)

Authors

Issers, Oxana S.

Contact information

Issers, Oxana S. : Dostoevsky Omsk State University Omsk, Russian Federation; ; ORCID: 0000-0003-4027-6346

Keywords

category of politeness; category of tact; professional tact; medical tact; pedagogical tact; medical discourse; reviews of medical services; communicative competence of a specialist

Abstract

The article describes the communicative category of tact conditioned by the speaker’s desire not to harm the emotional and personal sphere of the interlocutor. The purpose of the research is to analyze the category of tact in relation to professional spheres of communication. The article also discusses the limits of acceptable penetration of representatives of social institutions into the personal sphere of the addressee, as well as the possibility of systematizing conflict situations in relation to professional communication. The empirical basis of the study is formed by targeted sampling from “Medialogia” (a computer corpus of media texts), patient reviews posted on specialized network sources and websites of healthcare institutions, and reviews on teachers posted on specialized network sources. The study uses the methods of discourse and communicative-pragmatic analysis, as well as quantitative calculations to establish the frequency of collocations which contain the lexeme of tact. The study showed that professional tact can be described through discursive markers specific to the institutional sphere and common for typical communicative situations of interaction between subjects of professional discourse. The list of the markers includes: topics that provoke communicative risks; techniques of euphemization/dysphemization (word choice); speech acts acceptable in professional communication; and the tone of communication. Using medical and pedagogical communication as an example, the study identifies semantic and pragmatic features – triggers of conflict situations caused by non- observance of the personal boundaries of the addressee. The authors note that the ability to predict a communicative risk in professional communication lies within the competence of a specialist and should be intentionally formed during the training period. The results can serve as a basis for expanding the research of professional communication in terms of the categories of politeness and tact using oral and written sources

Pages

2022–2034

EDN

TDXVUP

Paper at repository of SibFU

https://elib.sfu-kras.ru/handle/2311/157516

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).